Refund policy
WIGS PURCHASED FROM READY TO SHIP STOCK:
We understand that, from time to time, returns & cancellations may be necessary. In line with our commitment to quality customer service, we happily accept return or exchange on brand new non-customised items postmarked within 14 business days from the date of delivery to your location. Please note that this period starts on the day your product is successfully delivered to you, as recorded by our delivery service.
Please follow this guidance to ensure your return can be accepted:
* A wig cap must be worn when trying on your wig to prevent make up from getting on the lace.
* Please avoid exposing your purchase to perfume, smoking or makeup.
* The lace should remain uncut. Cutting or altering the lace in any way disqualifies the item from being eligible for return.
* The item must not be altered in any way. It should be returned in the exact condition as when it was received.
* The item must be in a "tried on only" condition with any original tags attached. Any item returned without its original tag or in used condition will not be accepted.
* Please avoid changing part to preserve its initial condition. Please do not restyle the wig as this will void eligibility for returning.
* Please brush hair before returning and be sure any clips are closed, hair is put back into the net and placed in the silk-lined box. Be sure to ship it back in its original box with any materials included.
HOW TO START A RETURN, EXCHANGE OR CANCELLATION REQUEST:
To start a cancellation request, simply click the link in the Quick Links section at the bottom of the page within 14 days of placing your order.
This will take you directly to your customer account page, where you can submit your request quickly and easily.
Alternatively, you can reach out to us via our website chat or email us at info@tedswigemporium.co.uk or message us on WhatsApp at 07869642222.
Remember, to meet the 14-day return window, your item must be postmarked within 14 days from the date of delivery. NO EXCEPTIONS. You are responsible for all return shipping costs, including any duties and taxes.
We highly recommend insuring your return package, as we are not responsible for any return mail losses. Taking care to package and track your returned item properly is key to ensuring it reaches us safely and in good condition.
Please note that a 10% restocking fee will be deducted from the refund to cover transaction fees.
We’re happy to offer free exchanges with no restocking fee. If you’d like to exchange your wig for another style, colour or size, you’ll simply need to cover the return postage and any difference in price if your replacement wig costs more.
International customers will be responsible for any customs duties for returning the wig to us. Additionally, as we are covering the customs and duties fee that is required for your wig to be received, If you are returning your wig for a refund, any taxes or duties paid by us are non-refundable and will be deducted from the price of the wig.
For international returns, the buyer must complete the customs declaration form accurately and clearly state that the wig is a “returning product to the retailer.” This helps avoid unnecessary customs charges or delays when the parcel re-enters the UK.
Upon receiving the returned item, we will process your refund or exchange within five business days.
If any free products were shipped with your item, they must be returned in new, unopened condition, or this will be deducted from the refund.
Should you wish to swap the purchased item with another available one before shipping, we will gladly facilitate this at no additional cost.
Thank you for your understanding.
WIGS CUSTOM MADE TO ORDER:
All our Custom Made wigs are deemed as final sale after undergoing a quality control check before shipping.
In the event of a quality issue, upon receiving your wig, you have a 14-day inspection period to examine the product for any technical issues. Please notify us within this timeframe if you encounter any problems. After this period, we regret that we cannot offer assistance with technical issues.
Please contact us at info@tedswigemporium.co.uk if you have any questions.